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How to book holidays safely: advice from Altroconsumo
Italy 1 April 2025

How to book holidays safely: advice from Altroconsumo


From luggage transport to accommodation reservations, everything you need to know to avoid unpleasant surprises during your holidays.
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Mario Mazzarò

Journalist, former external contributor of Immobiliare.it

After months of hard work and a great deal of effort, no one wants to find themselves in the street, unable to enter the apartment they booked online, perhaps with lost luggage and a blocked credit card. Yet, every year many people have to deal with what are known as nightmare holidays, holidays where nothing goes as planned.

And so, for some time now, tourist agencies and travel companies have been advising their customers to take out an insurance policy to protect them from any mishaps. Let’s see what the most common situations are and how they are resolved by the unfortunate people involved.

Luggage lost on holiday? Here’s what to do according to the experts at Altroconsumo

Let’s start with a fact. In the last year, as many as 36 million pieces of luggage were lost, damaged or delivered late during a trip or business trip in Italy. This is a very high figure, which poses a serious problem for anyone who needs to travel by plane. And it is not surprising that, as a result, the number of travellers who decide to protect themselves by taking out an insurance policy has also increased exponentially over the last decade.

In particular, the advice of the experts at Altroconsumo is to take precautions by taking out insurance that covers everything you put in your suitcase. This is because very often insurance contracts are worded in such a way as to exclude specific valuables such as smartphones, tablets or PCs.

How to book your summer holiday and avoid ending up with a ghost house

When you book a house or an apartment using the usual online platforms that we all use, the impression you get from the images uploaded on the site is always that of a spacious and comfortable property, equipped with everything you need for a dream holiday. Very often, however, this is not the case and in these situations, as well as feeling very disappointed, there is the risk of experiencing difficulties and inconveniences.

For this reason, the advice of the experts at Altroconsumo is to always compare different travel platforms to verify the actual condition of the chosen accommodation and the relative price. In addition, it is always a good idea to call the managers of the properties directly to verify the actual availability of the residence in the predetermined period, in order to avoid being left stranded once you arrive at your destination.

Article translated by Jasmina Towers

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