Do you have a question? Here you can find answers and solutions to the most common doubts.
To request more information or contact us write us directly.
Why can't I log in to my user profile?
The reasons why you can't access your user profile on Immobiliare.it can be two:
• You did not register or the registration process was not successful: in this case you must register or repeat the process by visiting this page;
•The password entered is incorrect: you can reset it by visiting this page.
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How can I disable/enable the newsletter reception?
If you wish to unsubscribe from the Immobiliare.it newsletter, you can do so from your personal area accessible from this page.
Once logged in, just click on "edit profile" and uncheck the "I would like to receive the Immobiliare.it News newsletter" item. Check the same entry if you want to receive the Immobiliare.it newsletter in your inbox.
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How do I change/deactivate the new listings alert service?
To change or disable the notification service for new listings, log in to your personal area, entering the email address and password chosen when registering.
Go to the Search section and choose the search you want to delete. By clicking on the "..." button and choosing the "Delete" option, the search will be canceled as well as the "Receive listings" service.
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How can I delete my profile and my personal data?
To delete your user profile on Immobiliare.it log in to your profile, entering your email address and password chosen when registering.
At the bottom of the personal profile page, click on "Delete profile" to permanently remove the user profile. This operation involves the definitive removal of the user's personal data from our systems.
For more information about the privacy and the processing of personal data, you can consult this page
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How do I post an ad? How much is it?
To publish your ad you must first register for free on Immobiliare.it. Then you can choose whether to enter your property directly from the site or from the Apps available for iOS and Android.
Immobiliare.it offers all the private users the possibility to publish an ad for free. In fact, in case you sell or rent your property, no commission will be due to Immobiliare.it.
If you wish to give your real estate proposal more visibility or if you need to post more than one ad, we recommend one of these special formulas:
•"Premium" option for € 19.95 for 90 days, or € 29.95 for 180 days. The ad will be positioned higher than the free "basic" listings in the search lists and it will be possible to hide the price and the exact address.
• "Top" option for 79.95 euros for 90 days, or 119.95 for 180 days. The ad will appear before the "Premium" ones in the search results, it will be marked with the "TOP" badge and will have a larger photo than the others. It will also be possible to hide the exact price and address. Your ad will also be advertised on the social media channels of the site and on other partner portals.
To switch from the free basic publication to one of the packages listed above, you just need to log in to your personal area, select the "Listings" and "published" items and then click on "promote" at the bottom right. Here you can choose the type of publication and the desired payment method (Paypal or bank transfer).
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How do I edit/delete an ad posted?
To modify or cancel an ad from Immobiliare.it, access the personal area by entering the email address and password chosen when registering.
Once logged in, select the "Listings published" item. By clicking on the button"..." next to the ad, you can choose "Edit" or "Delete".
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Can I post an ad without my name/phone number?
When you post your ad on Immobiliare.it your name and phone number are automatically hidden.
If you wish to make them visible, during the publication process, in the "Contacts" section you can check the box relating to "Name and Surname" and "Telephone". You can change the settings even after the ad is posted, directly from your personal profile.
After making the changes, remember to click on "Save" at the bottom of the section.
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Can I post an ad without showing my email address?
The email address is mandatory during the ad insertion process, but will never be shown to Immobiliare.it visitors. Users interested in your property will fill out a form with their data and this will automatically generate an email sent to your e-mail inbox.
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If I delete my ad, can I publish a new one for free?
If you have removed your old ad, you can publish a new one for free. On Immobiliare.it private users are allowed to have only one free ad.
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Can I publish an ad of a property abroad?
You can publish on Immobiliare.it listings of residential properties that are not in Italy, as long as they are in one of the following countries: Belgium, Bulgaria, Croatia, France, Germany, Luxembourg, Poland, Portugal, Serbia, Slovakia, Spain, Switzerland, Hungary.
In the future this possibility will be extended to other countries.
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How do I know how many times my ad has been displayed?
To find out how many times an ad published by you has been viewed, log in to your personal area, entering the email address and password chosen when registering. In the "Published Listings" section, the number of visits that your ad has received is shown next to the photo of the ad.
We will also send you periodically an email with weekly statistics for your ad.
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How can I get information about a property I saw on the site?
To get any kind of information you must ask directly the advertiser, via the contact form or by telephone, if his number is visible.
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What's the value of my property?
Immobiliare.it offers an automatic valuation service for your property, accessible to this page.
Once you have filled in the data relating to the property, you will also have the opportunity to request the free advise of a real estate agent through the appropriate form.
The service is totally free.
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