Immobiliare.it

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General Conditions and Terms of Use

The website in desktop and mobile version and Immobiliare.it applications (hereinafter: "Site and App") are owned by the company Immobiliare.it S.p.A., based in Via Carlo Farini 41, 20159 Milan - P. IVA 08435221000, REA: MI – 1780307 (hereinafter: "Holder").
The access to the Site and App and the information relating to all the services implies the respect and acceptance of all these General Conditions of Use (hereinafter: "Conditions"). For this reason, we recommend to read the content carefully if you wish to access and use the information for the purposes of the services offered by the Site and App.

User Status  Back to top

The use of any service provided by Site and App (hereinafter: "Service" or "Services") assigns the utilizer the status of User (hereinafter: "User" or "Users"). In general, the User is not required to register to access to the services provided by the Site and App, however, for the use of some Services, the registration of the Users may be required. This registration will be made in the way expressly indicated in the relevant Service.

The Services offered through the Site and the App are largely free; however, the use of some of them is subject to economic benefit through the purchase of paid options. Paid options (hereinafter: "Paid Options") means the purchase by the Private User of additional features specifically described in the process of posting listings through the Site and App.

Any matter relating to invoicing, including hypothetical changes or adjustments of headings and amounts and issuance of credit notes, must be managed by the User contacting directly the administration of Immobiliare.it S.p.A. at the following address: amministrazione@immobiliare.it

Type of Users  Back to top

In relation to the use of the Site and App there are two types of Users: Simple Users and Professional Users.

Simple Users are private individuals (but also professionals who use the Site and App with different purposes from those of Professional Users, defined below) and are defined as such for the use of the Site and App with the aim of searching for properties and information. Simple Users can access some services (e.g. search for properties) anonymously, while for other services (ex. saving listings, saving searches to receive information of new listings automatically) it is necessary to register before the use.

Professional Users are real estate agents, construction companies, other professionals and companies operating in the real estate sector that use Site and App to provide services to Simple Users. Professional Users can access the services intended for them only after contacting the Holder to request enabling, linked to the stipulation of a service contract (hereinafter "Service Contract").

In order to ascertain the qualification of the Users, the Owner may carry out appropriate checks both before and after the publication of the listings. If the User does not cooperate or does not provide feedback to the Owner's requests, the Owner reserves the right not to publish and/or delete the listing referring to him. The publication of the listings is regulated for Simple Users and Professional Users in the paragraph Publication of the listings.

Minors  Back to top

The use of the Services is limited exclusively to adults. To use the Service, minors must have previously obtained permission from their parents, guardians or legal representatives, who will be responsible for all acts carried out through the Site and the App by minors entrusted to them.

Permitted and Prohibited Uses  Back to top

It is forbidden to carry out, directly or indirectly, any form of commercial use of the Services through access, use, transfer of information contained on the Site and App. The violation of this prohibition will be prosecuted according to law. The User acknowledges and agrees that the use of the content and/or Services offered by the Site and App is at his own risk and under his responsibility.

The User undertakes to use the Site and App and all the contents and Services in accordance with the law, morality, public order and as provided for in these Conditions. Likewise, he also undertakes to make an appropriate use of the Services and/or the contents of the Site and App and not to use them for illegal, contrary to good faith or criminal activities, to violate the rights of third parties and/or the intellectual property regulations or any other rule of the legal system.

In particular, the User undertakes not to transmit, introduce, distribute or make available to third parties any material and information (data, messages, images, audio and images files, photos, software, etc.) that are in contrast with the law, morality, public order and the Conditions. The use of the Site and App for purposes different from those provided by the Holder is forbidden.

Furthermore, the Holder reserves the right not to grant access to services and contents of the Site and App at the unquestionable discretion of its commercial policy. Likewise, the Holder reserves the right to revoke the access to its pages without prior notice to any User who violates the provisions of these legal informations.

It is possible to purchase services offering additional visibility to the listing. In any event, the purchase of any service does not guarantee the permanence of the ad on the Portal, since the ad must comply with these Conditions in full.

Intellectual property  Back to top

The Holder is the rightful owner of the Site and App, of the pages that they include, the information or elements contained in the texts, documents, photographs, drawings, graphics, databases, software, logos, trademarks, trade names or other signs protected by intellectual or industrial property rights.

Unless expressly authorized by the Holder or by third parties holding the corresponding rights, or unless legally authorized, the User may not reproduce, transform, modify, decode, distribute, rent, make available or allow the access to anyone through any form of communication to the public of any of the elements mentioned in the previous point.

Guarantees and Responsibilities  Back to top

The Holder does not guarantee the continuity of access or the correct display, download or use of the elements and information contained in the pages of the Site and App, which may be prevented, impeded or interrupted by factors or circumstances beyond its control. The Holder is not responsible for the information and other contents integrated in third-party areas or sites accessible from the Site and App. The Holder assumes no responsibility for the information, contents, products and services offered or provided through the Site and App by third persons or entities.

Neither the Holder nor third party information providers assume any responsibility for any damages, losses, claims or expenses arising from: (i) interferences, interruptions, errors, omissions, telephone breakdowns, delays, blockages or disconnections in the functioning of the electronic system caused from deficiencies, errors and overloads on telecommunications lines and networks, or for any other cause beyond the Holder's control, (ii) the use of any illegal and/or malicious program and with any type of media, such as e.g virus or anything else, (iii) improper or incorrect use of the Holder's sites, (iv) browsing security or errors caused by a browser malfunctioning or outdated versions of the browsers themselves, or by obsolete hardware.

Contracting with Third Parties through the Site  Back to top

The User acknowledges and accepts that any contractual or extra-contractual relationship formalized with advertisers real estate agencies, construction companies, private Users, other subjects that publish real estate listings (hereinafter: "Advertisers") or third parties contacted through the Site and App, as well as the participation in contests, promotions, sale of goods or services will be carried out only and exclusively between the User and the Advertiser and/or the third person. Consequently, the User accepts that the Holder has no responsibility for any kind of damage in connection with the negotiations, conversations and/or contractual obligations with Advertisers or third natural or legal persons contacted through the Site and App.

Consultation of the listings  Back to top

The search for information on the Site and App and the display of the listings is carried out through automatic procedures, the Holder declines any responsibility regarding the quality of the results offered, the content, the accuracy, the veracity and the compliance with the rules contained in these Conditions.
It is however possible to report any illegal, fraudulent, suspicious listings or listings that do not comply with the rules set out in these Conditions by sending a report to the Site and App producer by email using the dedicated page. The same section may be used to lodge a complaint against the decision taken by the Owner following the report received. Against the decisions taken by the Owner regarding the reports and any complaints, the User may appeal to any out-of-court dispute resolution body certified by the digital services coordinator appointed pursuant to the European legislation on digital services or to the judicial authority.

The listings on the Site and App are published by real estate agencies, construction companies, other professionals and private Users. Their publication does not imply the approval or endorsement by the Holder, nor does it imply any form of guarantee by the latter with regard to their content. The Holder is therefore not responsible for the truthfulness, correctness, completeness, as well as the privacy legislation and/or any other aspect of the aforementioned listings.The results that appear once the search has been carried out can be sorted by selecting, for example, whether to display the most relevant listings, the most or least recent listings, listings with the most or least expensive properties, most or least large properties, or with the most or least rooms.

Publication of the Listings  Back to top

The publication of the listings is regulated by these General Conditions for Simple Users. For Professional Users, the publication of advertisements is governed not only by these General Terms and Conditions, but also by the Service Agreement.

You must comply with the following rules when publishing a listing:

  • publish listings in accordance with the law, good manners, public order, and these Conditions;
  • publish listings for lawful purposes, the content and/or information of which does not violate or infringe the rights of third parties in any way (e.g. privacy, intellectual property, etc.);
  • publish listings for real estate of which you are the owner or for which you have been duly authorised by the owner to publish;
  • publish listings with the exclusive aim of selling or leasing the property being advertised;
  • only publish images or videos for which you have been authorized and which are relevant to the listing;
  • publish photos or images within the appropriate section (instead of in the 'Plans' section), excluding those depicting things or subjects unrelated to the listing, screenshots including device interfaces, people's faces, legible vehicle number plates, logos of other portals, large logos, very obvious logos or logos that disturb the view of the photo or image;
  • enter the required information in the appropriate fields only;
  • publish only multimedia content relevant to the property in the 'virtual tour' video;
  • publish properties that are available and not also properties that have already been sold or rented;
  • include correct and non-misleading information in the advertisement.

The User expressly acknowledges and accepts that the Owner may verify compliance with the aforementioned rules and in general with the Conditions also by means of automated checks, however connected and dependent on human activity, and if it finds a violation or a suspected violation it shall be free to remove non-compliant content, suspend or terminate the Services, remove listings or reduce their visibility and positioning.

Simple Users have the right to post a listing in free mode (without prejudice to the possibility of purchasing services that offer additional visibility to the listing itself). Listings published by Simple Users on Immobiliare.it Site and App may also be visible on other Sites linked to Immobiliare.it and/or owned by it.

The publication of listings as Simple Users is expressly prohibited to Professional Users. Professional Users must necessarily sign a Service Contract to advertise.

The Holder reserves the right to cancel listings on a permanent or even temporary basis, at its sole and exclusive discretion.

Privacy and Personal Data Protection  Back to top

Users' personal data are processed in compliance with current regulations. For more information, please read thePrivacy Policy and Personal Data Protection.

Security  Back to top

The Holder has taken the security measures considered appropriate to guarantee the secrecy and confidentiality of personal data, as defined in accordance with the laws in force. For more information, please read thePrivacy Policy and Personal Data Protection.

Cookies  Back to top

Some Site and App pages have non-invasive or harmful cookies, nor do they contain personal data: the only function of cookies is to personalize browsing. The User can activate the settings of his browser to refuse the installation of cookies. For more information, please view the page Use of Cookies.

Resolution  Back to top

The Holder reserves the right to prohibit the access to the Site and App, either permanently or even temporarily, at its sole and exclusive discretion. Users receiving the exclusion order will be informed of this decision and may not subsequently attempt to access the site under different name or through other Users.

The User will be liable for any kind of damages that the Holder or its subsidiaries may suffer, directly or indirectly, as a result of any violation of the obligations deriving from the Terms of Use regarding the use of the Site and App. Furthermore, the User will maintain the Holder free from any sanction, complaint or summons to trial by third parties, including Public Entities, against the Holder, its employees or collaborators, following the violation of third parties rights by the User when using the Site and App or services connected to them in a manner contrary to the provisions of these Conditions.

Changes  Back to top

The Holder reserves the right to make the changes he considers appropriate, could modify, delete and add new contents and/or services as well as the way in which they are presented and localized.

Duration and Term  Back to top

The free services and/or the contents of the Site and App may be provided for an indefinite period of time until the user's account remains active; furthermore, where specified, the services including Paid Options have a duration limited to the period of time indicated on the page of the listing publication process within the Site and App. The Holder has the power to close, suspend or interrupt unilaterally at any time and without notice, the provision of the Service and of the Site and App.

Applicable law and Jurisdiction  Back to top

Except as provided by non-derogable laws, the Court of Milan will have the exclusive jurisdiction to settle any dispute concerning these Conditions and the relationships by them regulated.

Contact points  Back to top

dpo@immobiliare.it has been designated as the contact point for communications with the authorities of the Member States, the European Commission and the European Digital Services Committee. utenti@immobiliare.it has been designated as the contact point for communications with Users. Such communications must be in Italian.

Information pursuant to EU Regulation 2022/2065  Back to top

As required by EU Regulation 2022/2065, it should be noted that the average monthly number of active recipients of the service in the six-month period between 1 August 2023 and 31 January 2024 was approx:

  • 9,009,000 for the site https://www.immobiliare.it/ (metric: Unique Visitors; source: Similarweb);
  • 2,828,000 for the app Immobiliare.it (metric: Active Users; source: Data.ai).

The number of active recipients indicated above may also contain data on non-EU traffic.
Please note that the information in this paragraph is provided solely for the purpose of complying with EU Regulation 2022/2065 and for no other purpose.